FAQ

We can be reached through our website's contact form https://usmantis.com/pages/contact-us

We also have a phone number listed on our website for customer support.

Hours M-F 9-5 Eastern Time

Live Arrival Policy: We guarantee LIVE arrival if:

• You select and pay for NEXT DAY AIR.(not SAVER) 
• You must be present at the time of delivery and notify us right away if there is an issue
  
• Return items such as supplies must be new unused and in original packaging.
• If the delivery attempt is made but your not there then no guarantee

In the unlikely event that your order arrives dead, send clear photos so we can see what may be done.  Email pictures within 2 hours of delivery.  Once we have the clear photos, we will decide if replacement or a refund will be given.
Our live arrival guarantee does not cover the freight costs. The freight costs are the responsibility of the purchaser.

Those are called the "Instars" or stages. This is the number of molts since hatching and refers to the age or stage size of the insect

Shipping is Monday-Wednesday. You will receive a tracking number. That does NOT mean it has shipped only that it's in our system and we purchased your shipping label.

When USPS or UPS pick up package Tracking will update -We guarantee live arrival ONLY when you Choose NEXTDAY Air delivery.

-This does NOT mean your order will ship that same day, only that it has LIVE GUARANTEE.

https://usmantis.com/apps/tracktor/track

- Your zip code calculates shipping rates in the cart
- Order processing time varies, we ship Monday and Tuesday depending on the weather and order volume.
- Shipping speed for live insects you need to choose next-day air delivery only!
- Local delivery/pickup options by appointment
- We ship from Westchester NY, 10589

No we only ship in the USA