Shipping live insects is always a delicate procedure. Besides heat waves, storms or freezing cold' long weekends and delivery exceptions, your role as the receiver is very important. If all goes properly you'll have a great experience and love the hobby as well as think we are the greatest! However, receiving a dead insect can be heart breaking.
Shipping properly is expensive. if your thinking it can sit in the shipping box till you get home you'll be disappointed.
Live insects are perishable, if they get delivered fast and survive they still have been stressed. Unpack and place your new friend in a humid container. A quiet spot with dim light leaving it alone overnight. Some light misting and a few fruit flies is a good idea.
Its not a toy! be gentle and patient. If you cant wait to see it eat something because you find it entertaining, then this hobby isn't for you.
These are wonderful creatures and remember one of Gods creations. If you think it came your way because your just curious and bought it, you may consider there's a bigger plan.
We hope you learn and grow with studying your insect, they are very entertaining also can seem sweet and do things you wouldn't expect from a 'bug'.
I often hear sweet stories of how some trust, ask for food, and when they see you are excited to come out to your hand, or sit on your desk while you work.
Have fun and be at the door waiting when you have a delivery coming, your part is crucial to successful rearing and the survival of this animal.
Good luck and please send pictures ask for help when you need it.
In order to minimize the time in transit, we generally only ship live insects on Mondays and Tuesdays so they don't sit in a postal facility over the weekend. Shipping days may be adjusted to account for holidays.
Shipping in Extreme Temperatures:
We reserve the right to delay shipment of live products
If the current temperature in our location, or the temperature forecast your location, is above 90°F or below 40°F. We will notify you as soon as possible if this is the case, but you should also check your own forecast before placing your order.
Live Arrival Guarantee:
Due to varying weather conditions throughout the country, we offer a Live Arrival Guarantee for live products shipped via Express shipping only. You may choose Priority mail shipping at your own risk. Live products cannot be shipped First Class.