Shipping live insects is always a delicate procedure. Heat waves, storms, freezing cold,' long weekends in a truck and delivery exceptions are real.
Your role as the receiver is very important. If all goes properly you'll have a great experience and love the hobby as well as think we are the greatest! However, receiving a dead insect can be heart breaking.
Shipping properly is expensive. Time is critical! And if your thinking it can sit in the shipping box till you get home you'll be disappointed.
Live insects are perishable, if they get deliverred fast and survive they still have been stressed. Unpack and place your new friend in a humid container. A quiet spot with dim light leaving it alone overnight. Some light misting and a few fruit flies is a good idea.
Its not a toy! be gentle and patient. If you cant wait to see it eat something because you find it entertaining, then this hobby isn't for you.
These are wonderful creatures and remember one of Gods creations. If you think it came your way because your just curious and bought it, you may consider there's a bigger plan.
We hope you learn and grow with studying your insect, they are very entertaining also can seem sweet and do things you wouldn't expect from a 'bug'.
I often hear sweet stories of how some trust, ask for food, and when they see you are excited to come out to your hand, or sit on your desk while you work.
Have fun and be at the door waiting when you have a delivery coming, your part is crucial to successful rearing and the survival of this animal.
Good luck and please send pictures ask for help when you need it.
In order to minimize the time in transit, we generally only ship live insects on Mondays, and Tuesdays so they don't sit in a postal facility over the weekend. Shipping days may be adjusted to account for holidays.
Shipping in Extreme Temperatures:
We reserve the right to delay live products if current temperature or forecast in either location, is above 90°F or below 40°F. We will notify you, but you should check the forecast our location in NY and yours, regional as en route as well
Live Arrival Guarantee:
Live Arrival Guarantee for live products shipped via Express shipping only. You may choose Priority mail shipping at your own risk. Tho we may refuse the order if we determine it maybe detrimental or cause suffering to the animal.
Live products cannot be shipped First Class Mail
USPS 3 day weekends and weekends in general
It is so important to us that your feeders reach you in a timely manner safe, alive, and healthy ready for you to feed your loved animals.
At the airport priority is given to guaranteed methods of shipping (FedEx 2nd & Next Day) while USPS will be given last priority. On a Monday or Tuesday following a long holiday weekend the airport will be full of shipments from purchases made over the last three days. USPS shipments can take 7 to 10 days to arrive as they are set aside (usually in another room or even just outside on the tarmac) until the guaranteed shipments are cleared out.